Screwed on severance?

My wife was recently laid off from IBM and was expecting 3 month's worth in severance as part of her separation agreement. She recently received a direct deposit which was thousands of dollars less than what she was expecting and had received no email or documents with a breakdown of the payment ( taxes, etc... ).

Is this normally how these payments work? Should she not expect to see documents regarding the payment. Has anyone experienced severance underpayment?

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