Impossible to cancel an order/support is a joke
Lenovo "support" is the literal worst I've ever seen. I've been lied to over and over every time I call.
I mistakenly ordered an item Friday early morning and called them at 8am (the soonest possible) in order to cancel the item. I also submitted a cancel request online. I called and followed up both Sat. and Sun. and they promised me that the order was canceled and the item would not ship.
Well, lo and behold it just shipped Monday regardless of my 5 different cancellations over 3-4 days. The "support" people have no idea what is going on with my order either. In literally the same phone call, the person initially says my order is processing and will be cancelled, then when I demanded an email to prove it was cancelled, suddenly they admitted it has been shipped and cannot be cancelled.
I've also never received an email about cancelling my order, despite my first cancellation being well past the 24-48 hour window. Now I have to worry about refusing the UPS delivery and hoping it makes it back in one piece so I can get my refund.
