We've been trying to get a kitchen for 3 months. They no longer reply to emails. We went through the design process last october, since then it's been excuses and silence. Our point of contact has not replied to my daily emails. Each day I call but I either can't get through or the agent says "you will get a callback" but it never comes.

I have literally no way to proceed with my order and we have 2 kids and no kitchen for the last 3 months.

My suggestion is make better support systems and hire more support staff.