This past week I placed a click and collect order for pick up on the same day. I never got the email the order was ready until two days later, when they sent a PDF saying that something was out of stock, but that I could pick up the rest of the order. Right after that, I drove to IKEA to go pick up those items, checked into click and collect, and realized that about 20-30 minutes after I got the email saying the order was ready, I got another email saying that my order was fucking cancelled because I didnt pick up my order in the designated time TWO DAYS AGO, even though the order was NEVER ready for pickup that day. Ended up going inside the store n just getting the shit myself but now Im concerned about the refund on the original order.

In the PDF I was sent with the cancellation/refund email I got, it doesn’t list any of the items I’m being refunded for and refund details says “NO MONEY LINE SELECTED!!!”. Also, in the order tracking page, the total doesnt match the total that I actually paid anymore($350 vs $280), but that difference does match what was out of stock. It hasnt been 7 business days yet, but should I be concerned that I wont get a full refund or a refund at all? Anyone else have this experience?