Awful experience with buying a monitor
On December 27th, I ordered monitor on sale. The y27q-20. I live in Canada and purchased from the Canadian website, but the tracking shows its coming from the US. Okay, no problem.
On the 29th it ships. It starts out in NC and over the next 5 days it makes its way up to Kentucky, where it stays for a while.
I find this kind of strange but oh well.
After a few days of it being in Kentucky, I check the tracking, and it says "Returned to sender".
What?
So I call support, where I am greeted with the whole "You should use our website instead" spiel, and put on hold for a while. After being on hold for a while, I'm told it will be a 20 minute wait to get a human, and to schedule a call back. I do.
I never get a call back.
I wait a few more days, and nothing happens with the tracking. I call again. After waiting a while I get a person. I ask what's going on and why my package says returned to sender. She replies "would you like your tracking number" I say no, I have that, she says "would you like to check the status of your order", I say yes, and she tells me that my order has been damaged and is being returned, and I will receive an email to re-ship. Okay...
A while later I decide to call back to get more information. I'm told that they don't actually know what has happened to my monitor, but that I should get an email very soon, and that as soon as they get it back they will reship. I ask when I can expect to have the monitor, and she says that she expects that they will receive it within the coming week, and that I should have my monitor by the 15th. This happened over the first weekend of January.
Fast forward to now, still no updates. They have charged my credit card, and I have been unable to get in contact with their customer support (Every time I try and schedule a time to be called back, they never actually call).
I am beyond infuriated. $500 down on a monitor, and they have completely ghosted me. I havn't received any more emails. This is rediculous. For my own sanity I hope I at least get a working monitor in the end because I'm sure the RMA process would be even worse.
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