Benefits of the In-Home Care Franchise Model in a Post-COVID World

The last 10 months for in-home care providers
brought challenge upon challenge — most of which arose as a direct result of
the COVID-19 pandemic.

Care providers across the industry took heroic
measures to make it through the crisis, from personal protective equipment
(PPE) procurement to navigating social-distancing requirements and managing
staff on a remote basis. Additional operational hurdles included rapidly
learning cutting-edge technologies and implementing new protocols geared toward
infection control.

For in-home care operators that struggled
through the crisis, the opportunity to join a franchise may be more appealing
than ever. Apart from the proven business model, joining a large-scale
franchise system also offers support, accreditation and national brand
recognition — and that’s just the tip of the iceberg.

“I put myself in the shoes of those
independent agencies and think of what it must have been like to go through
this pandemic on your own,” says Shelly Sun, CEO and founder of national
in-home care franchise company BrightStar Care. “You’re barely able as a small
business owner to manage through the changes, let alone position yourself for

The coming year is bright for in-home care
providers for a number of reasons. A national franchise can provide support to
not only survive, but thrive in the months and years to come.

of a national brand

For operators considering an exit strategy in
the coming years, a franchise partner can lend credibility, scale opportunities
and provide a support infrastructure that is appealing to prospective buyers.

“A lot of individual agencies have become
exhausted,” Sun says. “In the next one to three years, maybe they were planning
to sell their business. … It’s going to be a lot easier to sell when tied to a
national brand with the opportunity to maximize the business model and scale.”

For example, BrightStar Care agencies are Joint
Commission-accredited, which can be a taxing undertaking for independent
agencies to pursue. Further, BrightStar Care offers a national accounts team to
help drive referrals to its franchisees, and has the corporate infrastructure to help franchisees with unforeseen events,
such as the need for PPE. BrightStar Care, based in Illinois, invested millions
of dollars in PPE procurement and distribution in 2020, storing supplies and
providing them at cost to franchisees throughout the pandemic.

Such a backbone of support adds value, with
franchisees historically garnering higher multiples in some markets than their
independent counterparts when the time comes to sell the business.

The rise
of skilled care

In addition to personal and companion care, BrightStar
Care franchisees also provide skilled care. With increasing demand for skilled
care in the home post-pandemic, being able to offer skilled services alongside
non-skilled services will be a key differentiator, Sun says.

BrightStar Care helps its franchisees become
equipped to offer those services, which can be a challenging shift for
independent agencies.

“It’s a value-based complement to others in
the post-acute space to be able to offer skilled and unskilled care,” says Sun,
noting the rising cost of labor particularly among the nursing workforce. “It’s
an opportunity to layer in additional revenue.”

Having staffing capabilities is also an
advantage in securing cross-continuum opportunities.

Hospitals, for instance, are increasingly
looking to move acute care into the home. To do so, they need caregivers on the
ground — and the track record of well-equipped in-home care organizations.

Recruiting and retention

With staffing cited as the top challenge among
in-home care providers year after year, and the pandemic only adding to the
difficulties around staffing, the support and name recognition of a national
franchisor can provide visibility and credibility to the recruiting

Within the BrightStar Care organization, all
agencies having Joint Commission accreditation is another critical benefit,
both in terms of supporting staff and providing quality outcomes for care
recipients. Nurses and caregivers appreciate being a part of a brand focused on
providing a higher standard of care.

“There’s an opportunity for agency owners to
head into 2021 with the ability to broaden their business model,” Sun says.
“Being able to ensure quality programs to keep the workforce and clients safe
can help take small businesses to the next level.”

This article is sponsored by BrightStar Care. BrightStar Care is a national private duty home care and medical staffing franchise with nearly 340 locations which provide medical and non-medical services to clients within their homes, as well as supplemental care staff to corporate clients. BrightStar Care franchise locations across the country employ over 20,000 caregivers and over 3,500 nurses who play a unique role in overseeing the care for each individual client. To learn more about becoming a franchisee please visit brightstarfranchising.com.

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