Competition watchdog writes to 100 firms after forcing Tui to make it clearer customers can get cash refunds

The UK’s competition regulator has warned the holiday industry that it must inform travellers of their , as it forced Tui, Europe’s largest travel company, to make it clearer that customers can get cash back.

The Competition and Markets Authority (CMA) on Thursday said it had written to 100 package tour companies reminding them of the need to offer refunds for cancelled holidays and to pay back customers within a fortnight.